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Termes et conditions
This website vivezaucanada.com is used by GLobal MA, the Agent, for promoting and distributing immigration software, with registration and business address: Chervena stena str, flat 12, entr. B, Sofia, 1421, Bulgaria.
These Terms and Conditions govern the use of the Company`s website and all applications, software and services (collectively, “The Services”) available via this website.
1.1. The user warrants to the Company that the Company is legally entitled to make use of information provided via the website.
1.2. The Company reserves the right to modify these Terms & Conditions at any time and/ or any section of this website for any reason and at any time, without prior notice to its users.
1.3. Changes to these Terms & Conditions and the website will be effective immediately when posted. The continued use of this website and its Services after any changes will take place shall constitute the user’s acceptance of it.
1.4. All the information, tools and materials contained in this website are not directed to, or intended for distribution to or use by any person or entity who is a citizen or resident of or located in any jurisdiction where such distribution, publication, availability or use would be contrary to law or regulation or which would subject the Company or its affiliates to any registration or licensing requirement within such jurisdiction. By accessing any part of this website, the User agrees not to use this website in such a way that disrupts, interferes with or restricts the use of this website by other users; not to upload, display or transmit any materials through this website which are false, offensive, defamatory, threatening, obscene, unlawful or which infringe the rights of any other person anywhere in the world.
Intellectual Property Rights
2.1. The trademarks, names, logos and service marks displayed on this website and its platforms (collectively “The Trademarks”) are registered and/or unregistered trademarks of the Company and its third parties have rightfully permitted the Company to display them on the Website and/ or on the platforms. Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website and its platforms without the written permission of the Company.
2.2. The website and platform content may be downloaded for customer`s personal use and for non-commercial purposes but no modification, further reproduction of the content is permitted. The content of the website, included but not limited to images, text, executable codes, layout design, audio, and video may not be distributed, modified, duplicated, transmitted, reused, re-posted without a prior written consent from the Company. Anything that the user uploads, posts or transmit to this Website and its platforms may become the property of the Company and may be used by the Company for any lawful purpose, and is further subject to disclosure as deemed appropriate by the Company, including to any legal or regulatory authority to which the Company is subjected to.
Applicable Law and Jurisdiction
3.1. All disputes that may arise between the parties in respect to this Agreement and/or its implementation and/or in respect to the Company shall be deliberated before an accepted single on-line Bulgarian arbitrator. The Company shall have the right to bring legal procedures against the Client, in order to collect funds owed by the Client to the Company or to protect its reputation, good name, Intellectual property or confidentiality rights, in the applicable courts at the Client’s jurisdiction and governing law there.
4.1. Fees paid to the Company are to compensate for the work performed by the Company. On behalf of the client, the Company will pay fees to various independent consultancy services. These expenses are covered by the fee paid to the company. All other fees and incidentals, charged by any party or third-party providers, not specifically stated as being paid, are the obligation of the client.
4.2 As part of our commitment to providing comprehensive support, we offer a User Guide specifically tailored to our immigration services. This User Guide serves as a valuable resource, providing detailed information on the level of support offered by our company in accordance with the legal framework of immigration programs in Canada.
We are pleased to offer this User Guide free of charge as part of the initial completion of our services. Although the User Guide has a market value of 99 GBP, we consider it an essential component of our commitment to assisting our clients in navigating the complexities of immigration procedures.
The User Guide offers insights into various aspects of the immigration process, including eligibility criteria, required documentation, application procedures, and other relevant information. It aims to provide clarity and transparency regarding the level of support our company can tailor to meet individual needs within the boundaries of the legal framework governing immigration programs in Canada.
We encourage our clients to utilize the User Guide as a valuable tool to enhance their understanding of the services provided and to assist them in making informed decisions throughout their immigration journey.
Please note that it is important to review the clause with a legal professional to ensure it aligns with your specific circumstances, adheres to applicable laws, and reflects the nature of the services provide
4.3 Click this link for more info on Accommodation Services, additional Terms & Conditions
5.1. Once the client is assessed by an RCIC and the company has received an official assessment the refund request shall not be approved.
5.2. Any Refund must be requested within 14 business days of purchasing the first services including the date of purchasing the first services. After that date, no refund shall be authorized.
Disclaimer: Any refund and/or claim request regarding the payment terms and conditions will be handled by the customer services department responsible for addressing clients’ requests for refunds and/or claims in accordance with the level of services and packages already provided.
We advise customers to refer to the “User Manual Canadian Immigration” to understand the various steps and associated payments before initiating a claim. Customers can seek clarification from their dedicated customer advisor.
In compliance with applicable National Regulations in EU countries and Directive 2011/83/EU of the European Parliament and of the Council, the consumer acknowledges that if they choose to withdraw after partially benefiting from the performance of a service, a partial refund or no refund may be granted based on the level and/or on the nature of the service already delivered. The consumer agrees that the costs incurred for the portion of the service already provided will be deducted from the refund amount, if applicable.
The right of withdrawal does not apply to services fully rendered before the expiration of the 14-day withdrawal period, unless otherwise agreed upon by both parties. Failure to comply with the withdrawal conditions outlined in this clause may result in the denial of a refund.
5.3. The client has the right to place his/her account on hold for 180 days. This will allow the client to settle any personal issues outstanding and if the client requires additional time on an exception, the hold can be arranged to be extended for another 180 days. The client must reopen his/her account prior to the expiration of the hold in order to avoid penalties. If the period passes, the company reserves the full right to terminate the file without any funds returned to the client.
Any agreement or extension must be in writing and must be signed by the client.
Client must sign into his/her profile at least once prior to placing his/her account on hold.
5.4. All Refunds are subjected to review and approval of Company`s Legal and Finance departments, unless clearly stated otherwise in the Terms & Conditions.
5.5. In cases where the Company has considered and approved a refund request by the client, a Settlement agreement shall be dispatched to the client, specifying the refund terms (Partial or full refund, as well as what services are being refunded and/or canceled). This shall be done prior to the remittance of the refund.
5.5.1 Should there be a breach of the terms of contract by the client, the company may still choose to refund some/all of the funds. In these cases, a 99-euro cancellation fee will apply.
5.6 As client information is essential in building the client’s immigration profile, and as the company is dependent on the client’s cooperation, the company expects full collaboration from its clients in delivering all required documents and data. Should the processing of a client file is hindered or halted for lack of cooperation on peat of the client, the company shall not be held liable or responsible for impeded processing times, and may, at the company’s discretion, issue warnings, close a client file or deny refunds on this basis.
5.7. Refunds will be sent out by the company within 10 business days of final approval for a refund.
Disclaimer of Warranties
6.1. The use of the website is at the User’s own risk. The information on this site is provided on “as is” and “as available” basis.
6.3. The company does not warrant the accuracy, completeness, security or timeliness of the content, information or services provided on or through the use of the website and its platform, either expressly or impliedly, for any particular purpose.
6.4. The company, its officers, licensors, suppliers and employees, to the fullest extent permitted by law, disclaim all warranties express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose.
6.5. The company shall not be responsible or held liable for any disturbances or malfunctions that any of the company’s Websites or Offered Products or Software may cause to any other software or application, or to any computer hardware system or any part thereof, including any information or data contained in such.
No guarantee of Permit Acceptance
7.1. The company is not involved in any way in issuing immigration permits. We provide immigration consultancy services by selected RCIC members and immigration lawyers and are not involved in the further development of clients’ immigration processes.
8.1. The user acknowledges that the company at its sole discretion, may grant limited access to its websites and/or servers, to third party Canadian immigration practitioners who are authorized representatives under Canadian law for the purpose of supplying Canadian immigration consultancy services for a fee. The user grants the Company the right to agree to the terms of engagement with these Consultants for an Initial Assessment as the agent of the user.
The grant of such access to the company websites and/or servers does not establish consultant-client or attorney-client relationship between the user and the authorized representatives. Only upon the signing of a release form to the company and a Retainer agreement with the RCIC or lawyer shall such a relationship exist.
Qualified users/clients who are seeking services which fall within the scope of Section A91 of the Immigration and Refugees Protection Act of Canada will be required to sign a personal client retainer agreement with an authorized representative.
8.2. The user acknowledges and consents to access by the authorized representatives and individuals appointed by them, to personal information and documents uploaded by the user to the websites and/or servers. The authorized representatives, under agreement with the company, may assess the qualifications of the user for immigration to Canada. Such assessments are performed on the server-end and are done on an as-is basis. These are preliminary eligibility assessments and do not guarantee the outcome of the immigration process.
10.1. No cancellation policy shall apply to customers that have agreed and accepted the Company`s Terms & Conditions.
Limitation of Liability
11.1. Neither the company, its officers, licensors, suppliers and employees shall be responsible for and disclaims all liability for any loss, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the user or any third party, as a result of or which may be attributable to, (directly, indirectly or consequential), to the access and use of the website and platform, any information contained on the website, the user’s personal information or material and information transmitted over the Company’s system.
English language shall prevail
12.1. These Terms and Conditions might be translated into other languages for the convenience of the client. In case there is any discrepancy between the translation and the English terms, the English version shall prevail.